"The digital transformation" ... The positive face of Corona… "An endless queue**

By: Waleed Zidan

The clock hands at eight in the morning. Adel Muhammad carries his private papers and is committed to his role in a large queue of individuals who are about to terminate or renew their private car license inside the Traffic Authority, despite the long period of time that had passed but he is still, when he reconsiders to find time passes but he didn’t move a finger.

The situation of the twenty-year-old is not different from other people who come frequently to government authorities to clear some official papers yet finds himself waiting hours in vain, and upon the arrival of his turn, he finds himself neglecting one of the postage stamps, not by his mistake, but because there is no one to provide him with the complete information.

“I find myself spending hours in a big, long queue to discover that there is something missing or incomplete, and I have to come another day, because the employees will be done with their work for today” This is how Muhammad describes his day inside the government departments, and he finds it very difficult to renew his driver’s license before its term expires, and suffers from a stifling routine which wastes a lot of his time, and the lack of anyone who can provide him with complete information, then finds himself in the middle of an endless cycle of queues, so he stands in an endless queue in order to obtain a paper, another to pay special fees, and another in order to receive the license that may push him to overcome these lines by paying A “bribe” to speed up the completion of his car’s check, otherwise it will take days.

Digital transformation… Easy lifestyle

Ahmed Adel sits in his own seat, absent-minded. He could not hear the teacher clearly, and the teacher did not notice the extent of his focus and attention.

The teacher did not care about the extent of the student’s focus while explaining one of the imposed curricula, so the teacher stood in the midst of 60 students in the class, which made it difficult for him to communicate with all students, and Adel’s condition did not differ from many students who suffer from overstimulated classes, which affects greatly on their understanding.

After the Corona pandemic (Covid 19) swept the whole world, especially its spread inside Egypt in mid-March, the Egyptian government began to take precautionary decisions such as preventing gatherings, imposing curfews, and depending on a comprehensive digital transformation, to make it easier for citizens to obtain their services from their homes without exposing them to danger of socializing or infection.

The Egyptian citizen was able to finish his services in the least time without the need to wait or pay a bribe to facilitate his affairs within the government departments, as well as the distance learning online through the zoom platform that allows children to meet with teachers without any direct mixing that puts their lives at risk and expenses are paid through electronic payment services, It also contributed to the development of students’ skills and positive dealing with technological developments. Thus was the positive face of the Corona pandemic that Egypt turns to digitization, and makes the pattern of citizens much easier than before.

It becomes easy for Adel and others to complete the license renewal process through the Traffic and Electronic Payment Authority website, and the license renewal was completed in minutes.

The world discovered that the Corona virus was not only full of negatives, although its disadvantages were greater, but it added some positives that appeared significantly. On the one hand, nature has benefited, through the cleanness of the seas, from the waste of ships and also of the air from the effects of carbon, but these things can return with time as they have been, but one of the advantages that will remain is the digital transformation in most countries of the world, especially in the Middle East, which has benefited from the Corona virus

E-Learning: E-Learning

The start has been the development of e-learning platforms, in addition to providing more than 100,000 interactive training hours for undergraduate students.

The Egyptian, Saudi and Palestinian governments have provided free internet for university professors and free SIM cards for students to access learning platforms via their Smart phones, and in Tunisia, Morocco and Bahrain, operators provided free access to online learning platforms, and new platforms were created in Jordan to host teaching materials such as “Lessons.” ‘Edraak, Joe academy,’ and ‘Abwab.’

It should be noted that the vulnerability of the networks and the inability of consumers to access broadband services in some nations, such as Lebanon, Iraq and Jordan, have prompted their governments to broadcast lessons on television.

Digital technologies are changing our economies and countries profoundly, impacting all sectors, such as agriculture, education, health, government and financial services.

Paper money and risk of transmission of infection

The spokesperson for the World Health Organization raised the issue of transmitting Corona infection through money, saying, "You must wash your hands after touching the money.

In a specialized report released at the beginning of April 2020, the Bank for International Settlements stated in a research review that the Corona virus persisted on the surface and on carton for hours.

Cloud services and distance learning for students of all age groups and a lack of adequate capacity for customers via the international access network, which is the point at which the Internet enters the country.

Infrastructure and Law

In order to achieve digital transformation, there are still many difficulties faced by many Arab countries represented in the absence or inadequacy of legal infrastructure and assistance in digital transformation, including: lack of licensing for mobile phone service providers and banks to set up electronic portfolios to facilitate the circulation of financial transactions for all sectors of the economy, lack of authorization for mobile phone service providers and banks to set up electronic portfolios for all sectors of the economy.

Addressing the Digital Transformation

Governments in the MENA region reacted quickly by developing broadband networks and boosting Internet connectivity. For example, some governments and telecommunications providers have reduced the burden of buying recharge cards for prepaid customers, enabling them to pay after use, as well as increasing the volume and speed of Internet packages for customers at no cost, and covering the additional cost of increasing monthly quotas for subscribers, and in Saudi Arabia the government has been able to secure continuous access to various e-government services through continuous investment in modern digital infrastructure and digital government platforms.